At TechAddict.pk, we prioritize customer satisfaction and strive to offer the best possible shopping experience. If you’re not completely satisfied with your purchase, our return and refund policy is here to assist you.
1. Return Eligibility
We accept returns under the following conditions:
Timeframe: Items must be returned within 7 days of delivery.
Condition: The product must be in unused, unaltered, and original condition with all accessories, manuals, and packaging intact.
Proof of Purchase: A valid receipt or order number is required to initiate a return.
2. Non-Returnable Items
Certain products are not eligible for return, including but not limited to:
Opened or used software and digital goods.
Headphones, earphones, and other hygiene-related items unless sealed.
Products marked as non-returnable or clearance.
Customized or special-order items.
3. Return Process
If your product meets the return eligibility criteria, follow these steps:
Pack the Product: Ensure the item is securely packed with all its original components.
Return Shipment: Shipping costs for the return will be your responsibility unless the item is defective or incorrect.
Inspection: Once received, we will inspect the product to confirm its condition and eligibility for a refund or exchange.
4. Refunds
Once your return is approved, the refund process will proceed:
Refund Method: Refunds will be issued via the original payment method or store credit, depending on your preference.
Processing Time: Please allow up to 7-10 business days for the refund to reflect in your account.
Shipping Charges: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item or defective product).
5. Defective or Damaged Products
If you receive a defective or damaged product, notify us within 24 hours of delivery. Also, you must provide proof that you received a damaged product. Otherwise, we are not responsible.
6. Exchange Policy
We offer exchanges for items in stock. If you wish to exchange your product for a different model or version, please ensure:
The product is in its original condition and packaging.
You cover any price difference or shipping costs if applicable.
7. Cancellations
You may cancel your order if it has not yet been dispatched. Once shipped, the return policy will apply.
8. Contact Us
For any questions or concerns about your return or refund, feel free to contact us:
TechAddict.pk is committed to providing excellent customer service. We appreciate your understanding and cooperation in adhering to our return and refund policy.
